FAQs

How long will it take for me to receive my shirt / hoodie?

We utilize a print on demand system for all of our apparel items. Your items will normally need to be printed first then shipped. Our goal is to ship your items within 3-5 business days after your order is placed. Once a package is shipped you will receive a message containing tracking information to the email address you provided us at checkout.

My Tracking Info Is Not Updated, Now What?

Please allow at least 48hrs-72hrs from your shipped date, for shipping status to update before contacting us about tracking updates. Unfortunately once we drop shipment to USPS, we have no control on the tracking updates. Please be assured that after receiving your order shipment notification, your package has been shipped.

While we make a 110% good faith effort to track and correct any errors in shipment provided the shipping address you supplied is correct. We simply can not be responsible for lost, stolen, or undeliverable packages once they leave our location and are into the hands of USPS or UPS.

Please be sure to provide the correct shipping information to avoid loss. If the shipping address is entered incorrectly and a change needs to be made to the final destination address, please contact us immediately after you placed your order. Once your item is in the hands of the post office, address changes cannot be accommodated. If the package is returned to sender due to incorrect address, you will be responsible for any reshipping costs. Although we have not experienced any issues with USPS, we reserve the right to not be responsible for any mis-delivery or lost packages of said delivered packages. 

How do I check the status of my Order?

You can click here to check the status of your order. You will need the order # and the email address used to order in order to access your information. If you somehow lost any of this information, please feel free to contact us

I am missing an item from my order, what do I do? 

We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.

If an item is missing, please contact our Customer Support team with the order number and the missing item's name. We will resolve the issue for you as quickly as we can.

How do I order?

Simply click the "I Want One" button, and then go to your cart.
After that, please click "check out" (or the paypal button), and fill in your details.

What methods of payment do you accept?

We accept all major credit cards as well as PayPal.

Are my payments secure?

Yes, it's 100% Secure. We use the PayPal secure payment gateway.

** You can also use the PayPal checkout to pay with the major credit card companies without having to log in to your account.

How secure is my personal information?

The ZodiacThing.com adheres to highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

How does ZodiacThing.com operate?

ZodiacThing.com is an online retailer of custom designed crowd-sourced apparel. All merchandise is custom printed and shipped directly to you once the campaign has ended. If you are a designer, you can sell your own creative designs and take orders from supporters with no upfront costs and let ZodiacThing.com handle your fulfillment and shipping to your customers.

Which clothing brands does ZodiacThing.com use?

We use trusted brands in the marketplace that are known for their quality, durability and great fit. Our preferred garment suppliers include Gildan, District, Hanes, Bella, and Port & Company.

Are these products made in the USA?

Our shirts are all printed in the USA.

Can I return my shirt?

We would love to be able to offer returns because of sizing issues, but unfortunately our shirts are printed on demand. That means when you order it, we print it. We don't carry inventory, so as a result, we cannot take returns.

If your shirt was printed incorrectly or damaged, we will be happy to get you a new shirt at no charge.

Please see the size chart for correct sizing before you order!

This information was helpful but you still have a question...

Please feel free to contact us.