We do guarantee our products and will gladly refund or exchange any products that are damaged or are low quality prints. Please contact our support within 30 days of ordering to request an exchange or refund and make sure to include a photo of the damage or quality issue.
Note: return policy applies ONLY to products that are of poor production quality. Since products are produced on demand, ZodiacThing.com is unable to refund/exchange products in cases where a customer changes his/her mind or orders incorrectly (wrong size, color, etc.). Please confirm your order before submitting.
We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.
We will credit your account when any one of the following occurs:
- Low quality print: the print washes away after a few cycles in the washing machine.
- Printing error: the design printed is materially different from the order and artwork specifications provided to us.
- Missing garments: one or more garments are missing from the order.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Filing a claim
To file a claim please contact us
If your claim is in regards to a printing error, please include photographs of the error and return the affected garments to us.
Upon verification, we will provide refund equal to amount paid for the portion of the order that was incorrectly printed.